Five tips to create a well behaved chat bot

Beerud

By Sohan Maheshwar

Lead Developer Relations | gupshup.io

May 23, 2016

“The medium is the message” – Marshall McLuhan

The number of chatbots is on the rise and the behavior of these chatbots will be a defining metric of its usability. A chatbot uses the conversation as its interface. Users do not appreciate magic, and that can be prevented by understanding the expectations of the user.

well behaved bot

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The Bot Lifecycle

Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

May 17, 2016

Bots are exciting. Everyone is talking about it and everyone wants to build one. Some of the early bots have gotten mixed reviews — they’re interesting, but they’re essentially toys. As people start working bots with more capabilities, developers must appreciate and plan for the entire bot lifecycle. From our experience building hundreds of advanced bots, and helping developers build thousands more, below is what we see as the end-to-end bot building process.

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Interesting reads : Chatbots Are Your Newest, Dumbest Co-Workers

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Starting this July, when customer service employees at Overstock.com are too sick to come to work, they’ll tell Mila they’re not feeling well using an app on their phones or computers. “I’m sorry to hear that,” Mila will respond. After a short exchange about logistics, Mila will send a message to the appropriate manager, who will adjust the employee’s schedule. It sounds like a typical interaction with an office assistant. But Mila isn’t an assistant. She’s a Chatbots.

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Good Reads : Gupshup launches its new bot builder platform- gupshup.io

Gupshup has announced the launch of its new bot builder platform, gupshup.io in India. The Gupshup.io platform consists of omni-channel messaging APIs and bot builder tools. The omni-channel APIs enable connectivity to almost every messaging channel including SMS, Facebook Messenger, Slack, Telegram, Teamchat etc, with more to be added soon. The bot builder tools support the entire bot life-cycle including development, testing, deployment, hosting, publishing, monitoring, tracking, search and discovery of bots.

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[WEBINAR] How to build a chat bot across any channel

Bots are the next big thing!

The recent spate of announcements and media stories from industry leading tech companies (Microsoft, Facebook, etc) and many major brands indicates that this isn’t just a fad anymore. It’s evident that chat bots are here to stay. These bots can do anything from provide weather and traffic updates, take pizza orders, book a cab or even tell a joke, all by interacting directly with the people who want to get them.

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It’s still early days for the chat bot ecosystem and developers want to know the burning questions. Sign up for this webinar and we’ll address these questions such as:

  • What is a chat bot
  • What are the challenges and pitfalls with building bots
  • What are some examples of bots others have created
  • What is a quick & easy way to develop, test, and deploy a bot across all messaging channels
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GupShup Powers Omni-channel Messaging

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Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

April 13, 2016

Gupshup is a smart messaging platform that offers advanced developer tools for messaging – handling over 4 billion messages per month. It enables developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and messaging apps with a unified API. It also enables developers to embed smart messaging into their app or website for a seamlessly integrated user-experience. Over 30,000 businesses use the solution according to the company. The following is an API of the Week interview with CEO Beerud Sheth which is being done in conjunction with the All about the API conference to be held this July in Las Vegas.

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Move on apps, the revolution of the bots is here!

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Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

April 9, 2016

Just like the desktop app in the mid-80s, browsers and websites in the mid-90s, and mobile OS and apps in the mid-00s, messaging platforms and chatbots are promising to emerge as the next wave of new IT. The tech community widely sees the development as a once-in-a-decade paradigm shift with potential to create unlimited new possibilities.

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