Introducing the flow bot builder for a code-free bot building experience

banner

Sohan

By Sohan Maheshwar

Lead Developer Relations | gupshup.io

Nov 03, 2016

Conversation is the new user interface and conversations form the basis of all chatbot interactions. That is why we’ve launched a graphical tool to help you build conversation-based bots on the Gupshup platform. This product enables you to create fully functional chatbots and publish them to Facebook Messenger in few minutes. And the best part? You don’t need any coding skills to build one.

Continue Reading

Conversational Intelligence for Bots

banner-01

Sohan

Abhishek Munian

Product Marketing | gupshup.io

Oct 18, 2016

Chatbots are no longer a novelty. They have been around for quite some time and have become an integral part of our lives. Brands have started experimenting and implementing services through chatbots.  On the other hand, the consumers have started interacting with chatbots more than apps. As the ecosystem evolves, brands would need to develop chatbots with clever capabilities that guarantee customer retention. Chatbots would need to be more ‘human like’ and not just throw dull and monotonous replies to the user. This is where AI (Artificial Intelligence) and NLP (Natural Language Processing) come into the picture.

Continue Reading

Change is the only constant

blog-image-1

Sohan

Abhishek Munian

Product Marketing | gupshup.io

Oct 17, 2016

Every once in a while we stumble upon solutions that enhance user accessibility. Keeping the trend alive, over the past few weeks we introduced a multitude of changes, tweaks and enhancements to our portal. Listed below are a few highlights.  Login right away to find out more.

Continue Reading

The madness that was the Rise Hackathon!

Sohan

By Sohan Maheshwar

Lead Developer Relations | gupshup.io

Aug 09, 2016

The iconic Bombay Stock Exchange, established in 1875, has seen it all in its storied history. But it probably hasn’t seen anything the likes of the Rise Hackathon that took place on the weekend of September 24-25th 2016. The hackathon, hosted by Barclays, was the largest ever fintech hackathon EVER with 1000+ participants pitching their hacks and was held simultaneously in Mumbai and Manchester.

Continue Reading

Empowering the next big hackathon

20th-september-pic
Beerud

By Shreyans Parshwakirti

Developer evangelist | gupshup.io

Sept 20, 2016

Inviting all the bot developers to the Rise hackathon by Barclays. With the rise of Chatbots in the tech ecosystem, the timing of this hackathon couldn’t be better. This hackathon provides a plethora of opportunities to the bot developers to disrupt the financial world with some amazing Chatbots.

Continue Reading

Introducing the Template Bot Builder

Beerud

By Shreyans Parshwakirti

Developer evangelist | gupshup.io

Aug 31, 2016

Bots are on a steep rise. Bots provides an option to the users to use their messaging app on the mobile device to interact with a brand or business. Hence, every brand or business no matter how big or small is trying to use bots to increase their reach and engage with their customers. We are already witnessing bots being created in various fields of businesses like travel, customer support, accounting, e-commerce etc.

Continue Reading

Building Bots Using Webhooks

Learn how to build your own bot using Cisco Spark Webhooks. This tutorial will take you from start to finish to get your bot up and running.

It is really fascinating to see how chat bots can automate contextual conversational interactions. According to Casey Newton from The Verge “Bots are here, they’re learning – and in 2016, they might eat the web”, which seems to be very realistic because there are thousands of bots out there and more are being developed that increase productivity, simplify the user experience, or are just for plain entertainment.

Continue Reading

Using Chatbots in Customer Service

1-01

Beerud

By Sohan Maheshwar

Lead Developer Relations | gupshup.io

Aug 09, 2016

This cartoon may seem familiar if you’ve ever had to call up a customer service number. Trying to speak to a customer service executive and then getting an answer to your query is largely an exercise in increasing stress levels. Usually one ends up pressing a series of buttons only to be put on hold indefinitely while being subjected to piped music.

This experience is less than ideal of course and often leaves customers frustrated. Companies are aware of this but have stuck with this system for years, thanks to a lack of a better alternative.

Continue Reading

Gupshup hosts a series of meetups all over India

Techies the world over, including India, seem enamored with Chatbots.

Bots are essentially the latest re-incarnations of apps and websites. Everything you did previously using websites and apps, you will now be able to do through bots, with the added capability of doing it right within your favorite messaging app.

Why do bots matter, you wonder? If bots do the same things as websites and apps, is it really that different? Why would users switch from using websites and apps to bots?

Continue Reading

Bot Platforms  – Easy and quick way to build advanced bots

In an earlier post, we had described the bot life cycle. Bot development involves multiple stages in building a good bot: requirements, spec, script, architect, dev, test, deploy, publish, monitor, promote, analyze, repeat.

Bot platforms and other tools are emerging that make bot building easier. Some tools make it easy to create template-based bots. These may be adequate for simple use cases, but they don’t scale to more advanced bots. Other tools are more full featured and give developers the ability to create advanced bots quickly and easily.

Gupshup, has been building bots long before it became trendy. We’ve been building sms-based interactive services for years. We even built an enterprise-messaging app Teamchat, which enabled advanced bots back in 2014. Having built and deployed hundreds of bots, and having helped our customers build thousands more, we have experienced, many times over, the challenges of building and managing good bots in scale.

Continue Reading