Why Bots Matter

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Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

June 20, 2016

Bots are essentially the latest re-incarnations of apps and websites. Everything you did previously using websites and apps, you will now be able to do through bots, with the added capability of doing it right within your favorite messaging app.

Why do bots matter, you wonder? If bots do the same things as websites and apps, is it really that different? Why would users switch from using websites and apps to bots?

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Dark bots: The cat-and-mouse game begins

dark bots

Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

June 20, 2016

The bot era is here, and the world has already begun to see its transformative potential. But like any technology, there will be bad bots as predictably as good ones. With every advancement, there are people looking to exploit it. Anticipating what they might do is key so that builders, developers, and users can prevent, preempt, and prepare.

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Bots will gradually invade every aspect of our lives and transform the way we use mobile devices

Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

June 7, 2016

Imagine being able to buy a book, order food, book a taxi, get news and do much more from right within your favourite messaging app. Or using any other internet service while using the messaging app. If that sounds inconceivable, it is already happening. There is a major tech revolution going on right now. Slowly, but surely, mobile apps are being replaced by a new type of software program: Chatbots.

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Good Reads : Why the Future of Bots will be Multi-Platform

When you talk about chat, WeChat will invariably pop up in conversation. At 1.1 billion accounts and 650 million MAUs and hosting a multitude of services from paying your water bill, booking a doctor’s appointment, getting a McDonald’s delivery and even buying a car, WeChat is an exciting vision of how messaging could be the portal to all services in the future.

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Five tips to create a well behaved chat bot

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By Sohan Maheshwar

Lead Developer Relations | gupshup.io

May 23, 2016

“The medium is the message” – Marshall McLuhan

The number of chatbots is on the rise and the behavior of these chatbots will be a defining metric of its usability. A chatbot uses the conversation as its interface. Users do not appreciate magic, and that can be prevented by understanding the expectations of the user.

well behaved bot

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The Bot Lifecycle

Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

May 17, 2016

Bots are exciting. Everyone is talking about it and everyone wants to build one. Some of the early bots have gotten mixed reviews — they’re interesting, but they’re essentially toys. As people start working bots with more capabilities, developers must appreciate and plan for the entire bot lifecycle. From our experience building hundreds of advanced bots, and helping developers build thousands more, below is what we see as the end-to-end bot building process.

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Interesting reads : Chatbots Are Your Newest, Dumbest Co-Workers

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Starting this July, when customer service employees at Overstock.com are too sick to come to work, they’ll tell Mila they’re not feeling well using an app on their phones or computers. “I’m sorry to hear that,” Mila will respond. After a short exchange about logistics, Mila will send a message to the appropriate manager, who will adjust the employee’s schedule. It sounds like a typical interaction with an office assistant. But Mila isn’t an assistant. She’s a Chatbots.

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Good Reads : Gupshup launches its new bot builder platform- gupshup.io

Gupshup has announced the launch of its new bot builder platform, gupshup.io in India. The Gupshup.io platform consists of omni-channel messaging APIs and bot builder tools. The omni-channel APIs enable connectivity to almost every messaging channel including SMS, Facebook Messenger, Slack, Telegram, Teamchat etc, with more to be added soon. The bot builder tools support the entire bot life-cycle including development, testing, deployment, hosting, publishing, monitoring, tracking, search and discovery of bots.

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