Bots are programs that interact through messaging. The reason why they are becoming popular today is because messaging is huge. Statistics show that Smartphone usage is decreasing in terms of the number of apps people use on a daily basis. People have reached an app fatigue. On the other hand, the usage of messaging apps has been on a rise. Basically, users have favored messaging as a medium and bots are just a mechanism for programs to get on to that medium and interact with users.
It is clear by now that bots represent a major paradigm shift. Every brand and business will soon need to build bots. As developers and businesses start building bots, a lot of tools and platforms are emerging to make bot building easier. Not all bot platforms are equal.
Smooch.io is a platform that enables communication between a business and its customers. Smooch allows businesses to get distribution across channels and talk to customers over social messaging apps, SMS, web etc without additional development time.
While many of the early bots have been simple bots with limited capabilities, we’re now starting to see advanced bots emerging.
By advanced bots, we mean bots focused on business-critical use-cases with rich features and functionality along with a large-scale user-base. These bots have carefully crafted conversational interfaces. They use natural language capabilities to enable unstructured user queries. They are well scripted with a consistent personality and tone of voice. They enable real mission-critical use-cases. And they’re designed to scale for a global audience.
Conversation is the new user interface and conversations form the basis of all chatbot interactions. That is why we’ve launched a graphical tool to help you build conversation-based bots on the Gupshup platform. This product enables you to create fully functional chatbots and publish them to Facebook Messenger in few minutes. And the best part? You don’t need any coding skills to build one.
Chatbots are no longer a novelty. They have been around for quite some time and have become an integral part of our lives. Brands have started experimenting and implementing services through chatbots. On the other hand, the consumers have started interacting with chatbots more than apps. As the ecosystem evolves, brands would need to develop chatbots with clever capabilities that guarantee customer retention. Chatbots would need to be more ‘human like’ and not just throw dull and monotonous replies to the user. This is where AI (Artificial Intelligence) and NLP (Natural Language Processing) come into the picture.
Every once in a while we stumble upon solutions that enhance user accessibility. Keeping the trend alive, over the past few weeks we introduced a multitude of changes, tweaks and enhancements to our portal. Listed below are a few highlights. Login right away to find out more.
The iconic Bombay Stock Exchange, established in 1875, has seen it all in its storied history. But it probably hasn’t seen anything the likes of the Rise Hackathon that took place on the weekend of September 24-25th 2016. The hackathon, hosted by Barclays, was the largest ever fintech hackathon EVER with 1000+ participants pitching their hacks and was held simultaneously in Mumbai and Manchester.
Inviting all the bot developers to the Rise hackathon by Barclays. With the rise of Chatbots in the tech ecosystem, the timing of this hackathon couldn’t be better. This hackathon provides a plethora of opportunities to the bot developers to disrupt the financial world with some amazing Chatbots.
Bots are on a steep rise. Bots provides an option to the users to use their messaging app on the mobile device to interact with a brand or business. Hence, every brand or business no matter how big or small is trying to use bots to increase their reach and engage with their customers. We are already witnessing bots being created in various fields of businesses like travel, customer support, accounting, e-commerce etc.