Developer Evangelist | gupshup.io
Jan 4, 2018
2017 had been a great year for chatbots. Facebook added new features, Twitter opened up access to Direct Message (DM) APIs, WhatsApp started testing its platform through verified Business accounts. All this coupled with the biggest brands and businesses creating chatbots to handle use cases including but not limited to customer service, marketing, subscriptions and a variety of engagement activities.
While the chatbot industry grew by leaps and bounds Gupshup as a chatbot development platform kept up with the trend. In 2017, we made significant improvements to our platform, let’s quickly glance at a few of them