Browse Author by mujahid

Whatsapp for business accounts: What it means for enterprises

Rilind Elezaj

Guest contributor

May 8th, 2019

There is a new kid in the tech world: WhatsApp Business. This android mobile app allows small business enterprises to create business WhatsApp profiles that they can use to communicate with their employees and clients. It even has automated business greetings and replies for quick communications. The profile can include email and physical addresses, business description, website URL, and other pertinent business details.

Case study: The facts

WhatsApp for Business is available not only in the Play Store but also on the web. That will make it easier for businesses to manage their profiles and to pursue varied business leads. From the web, business owners will be able to track their progress through the analytics data this app provides. It is expected that this new trend will hit the ground running immediately it is rolled out across the world. Continue Reading


Ola, MWC!


Abhishek Munian

Product Marketing |

February 25, 2019

We’ve ushered into another year of MWC!

From the industry stalwarts to the startup companies of the mobile, messaging and telecom ecosystem MWC is the most certainly the place to be. For the next few days, Fira de Barcelona will be witness to major announcements, thoughts that redefine industries across verticles, groundbreaking technology and innovations.

The future of mobile technology ecosystem as we know it today will be shaped in the next few days.

Our team has arrived to share the excitement with you!

Meet our team and get the latest dig on tech and innovations we’ve been working on lately.

Drop us an email at to set up a meet!

P.S – Beer is on us 🙂


Exciting prizes up for grabs in this upcoming bot-a-thon!

amazon hackathon blog

Tropicana, Las Vegas will be host to Namescon the biggest and the most pivotal event in the domain
industry. Amidst the several conferences, talks and sessions spanned across four days – 27th – 30th of
Jan, the event will also be host to a chatbot centric hackathon!

Developers, are you listening?

Continue Reading


2018: The Year in Messaging



By Beerud Sheth

Founder & CEO |

Dec 31, 2018

As 2018 draws to a close, it’s a good time to take stock of the year in the world of messaging and conversational experiences. Unlike prior years, this one is characterized by less hype and more progress. Developers have been quietly working away, far from the madding crowd, as messaging volumes grow massively and conversational experiences continue to pervade every aspect of human existence.

Over the last few years, mobile messaging usage has exploded. It now dominates smartphone usage. While consumer communication grew rapidly a few years ago, the more recent and interesting phenomenon is the rise of “messaging as a platform” – a platform for developers and enterprises to engage their customers and build advanced conversational experiences. Messaging and conversational experiences are gradually transforming every aspect of the human-computer interface. Continue Reading


This is why you should integrate live chat feature into your bots


Abhishek Munian

Product Marketing |

October 04, 2018

Convenience. That’s the one word to aptly suffice the no. 1 reason to have chatbot automation. You can never have enough of it! By that we mean, that chatbots can exist and operate for you to solve from pesky little to far more complex issues.

Your users may be very demanding and even after your bot repeatedly informs them about its limitations, they are still aggressive with their queries and on the verge to label your bots – “Dumb!” That’s where live chat comes into the picture. A smooth means to keep your customers happy!

Continue Reading


Realising the Power of Omni-Channel Messaging for the Travel Industry



By Brinelle Kadam

Corporate Marketing |

June 13, 2017

The Internet has disrupted how travelers research and pay for trips. The modern traveler is hyper connected and is aware of what information to look for and where. You would rarely notice the modern traveler walk into a travel agency. They simply reach for their mobiles just at the thought of their next travel, be it for leisure or business. A recent study found that:

  • 37.4% of Indian travelers prefer online transactions over cash
  • More than half (57.9%) of travel bookings are now done online
  • Mobile travel sales in India are on a high; and are further expected to rise at 67.1% CAGR from 2017 to 2020

If the modern traveler is so inclined to look for information on his mobile, is your travel business present across all channels of customer communication and interaction?

Continue Reading


Building Bots Using Webhooks

Learn how to build your own bot using Cisco Spark Webhooks. This tutorial will take you from start to finish to get your bot up and running.

It is really fascinating to see how chat bots can automate contextual conversational interactions. According to Casey Newton from The Verge “Bots are here, they’re learning – and in 2016, they might eat the web”, which seems to be very realistic because there are thousands of bots out there and more are being developed that increase productivity, simplify the user experience, or are just for plain entertainment. Continue Reading


[WEBINAR] How to build a chat bot across any channel

Bots are the next big thing!

The recent spate of announcements and media stories from industry leading tech companies (Microsoft, Facebook, etc) and many major brands indicates that this isn’t just a fad anymore. It’s evident that chat bots are here to stay. These bots can do anything from provide weather and traffic updates, take pizza orders, book a cab or even tell a joke, all by interacting directly with the people who want to get them.


It’s still early days for the chat bot ecosystem and developers want to know the burning questions. Sign up for this webinar and we’ll address these questions such as:

  • What is a chat bot
  • What are the challenges and pitfalls with building bots
  • What are some examples of bots others have created
  • What is a quick & easy way to develop, test, and deploy a bot across all messaging channels

Continue Reading


Chat­ Based Commerce – Retail’s Next Phase

By Beerud Sheth, Founder & CEO | Gupshup

During Facebook’s recent quarterly earnings call with investors, founder Mark Zuckerberg said the social media giant would begin expanding Facebook Messenger to more businesses after testing with companies such as Uber and Everlane. This type of commerce, sometimes referred to as c­commerce, (for chat­based commerce), allows business to interact directly with customers through a messaging service. Continue Reading