In an earlier post, we had described the bot life cycle. Bot development involves multiple stages in building a good bot: requirements, spec, script, architect, dev, test, deploy, publish, monitor, promote, analyze, repeat.
Bot platforms and other tools are emerging that make bot building easier. Some tools make it easy to create template-based bots. These may be adequate for simple use cases, but they don’t scale to more advanced bots. Other tools are more full featured and give developers the ability to create advanced bots quickly and easily.
Gupshup, has been building bots long before it became trendy. We’ve been building sms-based interactive services for years. We even built an enterprise-messaging app Teamchat, which enabled advanced bots back in 2014. Having built and deployed hundreds of bots, and having helped our customers build thousands more, we have experienced, many times over, the challenges of building and managing good bots in scale. Continue Reading