Once-in-a-decade paradigm shift: Messaging

image

Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

March 29, 2016

In the history of the personal computing industry, we have had a paradigm shift about once every decade.

In the 1980s, it all started with the personal computer — the platform was the desktop computer. Developers that wanted to add additional functionality created desktop client software. The gatekeepers off the platform were Microsoft and Apple. Major software applications included Lotus, Word, Excel and many others. A major developer ecosystem emerged around these platforms enabling users to personalize their computing experiences. Over time, however, this framework outlived its purpose.

Continue Reading

Conversational interface design  – the new UX frontier

Gupshup

Beerud

By Beerud Sheth

Founder & CEO | gupshup.io

March 22, 2016

With the rise of messaging platforms, like Facebook Messenger, Telegram and Slack, we are seeing an increasing number of chat bots that communicate with users by sending and receiving messages for all sorts of uses. With chat bots, the conversation is the interface. Because bot developers must focus on designing what is now the conversational interface.

Continue Reading

Chat­ Based Commerce – Retail’s Next Phase

WWD
By Beerud Sheth, Founder & CEO | Gupshup

During Facebook’s recent quarterly earnings call with investors, founder Mark Zuckerberg said the social media giant would begin expanding Facebook Messenger to more businesses after testing with companies such as Uber and Everlane. This type of commerce, sometimes referred to as c­commerce, (for chat­based commerce), allows business to interact directly with customers through a messaging service.

Continue Reading

Upcoming Top Trends in Messaging

Top Trends

Upcoming Top Trends in Messaging

  1. Enterprise messaging apps

While messaging apps such as Whatsapp are incredibly popular with consumers, new apps are emerging to support enterprise requirements. Enterprise tools need to support large teams, advanced workflows, heavy collaboration etc. Enterprise messaging apps are easy to use, can be integrated with backend systems and make collaboration easier by keeping all conversations in one place. Enterprise messaging apps such as Slack, Cotap, Teamchat, etc are gaining rapid adoption in the market.

Continue Reading

How chat bots are becoming the new ‘app’

The stack blog banner

Why we should forget apps and embrace the oncoming bot revolution…

Similar to the desktop app in the mid-80s, browsers and websites in the mid-90s, and mobile OS and apps in the mid-00s, messaging platforms and chat bots are promising to emerge as the next wave of new IT. The tech community widely sees the development as a once-in-a-decade paradigm shift with potential to create unlimited new possibilities.

Continue Reading